Shipping policy
INTERNATIONAL SHIPPING
We ship worldwide. Please note that customs clearance procedures and inspections are outside of our control and may occasionally cause delivery delays. Once tracking information becomes available, it will be sent to you by email.
Estimated Shipping Times
(Excludes weekends and public holidays.)
- United States: 6-14 business days
- International: 7-25 business days
Delivery times are estimates and may vary depending on your location, customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
In rare cases, shipments may take longer than expected, especially during peak holiday seasons, promotional events, or periods of high shipping demand.
If your tracking has not been updated for 30 consecutive business days, please contact our support team. We will investigate the shipment and, where appropriate, arrange a replacement or another suitable resolution.
Processing & Shipping
Please note that processing time and shipping time are separate.
Orders are typically processed within 1-3 business days before shipment. During processing, orders are verified, packed, and prepared for dispatch.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
During busy periods such as holidays or promotional campaigns, processing times may occasionally be extended. We always strive to ship orders as quickly as possible and appreciate your patience.
Order Cancellation
Orders may be cancelled within 6 hours of being placed.
After this period, orders may already be in processing or prepared for shipment and cancellation may no longer be possible.
A $20 cancellation fee applies to approved cancellations to cover payment processing and operational costs.
Orders that have already been shipped cannot be cancelled. If your order has already been dispatched, you may be eligible to return it in accordance with our Return Policy.
If you wish to cancel your order, please contact us as soon as possible at support@trybriven.com.